| Challenge |
The NetSuite Resolution |
| Quote to Order to Invoice Process is broken. Duplicate entry required, sales and operations never on the same page. |
With NetSuite's integrated CRM and ERP salespeople have access to a full customer record. Enter the quote, manage it through the sale and with a single click create the sales order. Fulfillment and Invoicing are also just a few clicks away with no need to rekey anything. It's simple and seamless. |
| Inventory Visiblity not available to Customers and Sales staff |
NetSuite's integrated Suite means that you'll always know the status of inventory. Even web customers can see the status of inventory as they order. Committed inventory is safe unless you re-allocate it. |
| Enabling customers to order online requires major custom interfaces with the Inventory and Accounting system | NetSuite is built on an Internet platform, making the entire online experience simple and integrated. Build your website, add new items, take orders and process payments, NetSuite handles the entire process, w/o interfaces |
| Sales does not work leads provided by Marketing and they are unaware of customer service issues | Marketing leads are immediately routed to sales people based on your rules and easily tracked; Customer Service is fully integrated for easy access and resolution |
| We move inventory between several locations and never know what's where | With NetSuite's Multi-Location inventory you'll be able to transfer stock between locations and always know exactly what you have and where it is |
| We field too many calls from customers asking about their shipments | NetSuite provides integrated shipping with UPS and Fedex, and also enables your customers to log into the Customer Center and see the status of their orders and shipments |
| Returns are a manual process fraught with error | NetSuite allows you to manage the entire return process from authorization to credit memo or refund |
